Terms of Trade

Prices
All prices are excluding VAT and don't include shipping costs or discounts where applicable. Prices, Terms and Conditions are subject to change without notice.

Billing
An Invoice will follow on receipt of each order.

Returns/Refunds
Before returning merchandise, you must contact us. We will accept as return items, all products supplied in error item with production defects. The product must be entire, not tampered with and in its original packing. Return shipping, charges must be paid by the customer.

Payments
CREDIT CARD
We accept payments from all major credit cards, using the paypal circuit.

WIRE TRANSFER
You can wire payment by transfer using the following bank details:

Bank: Monte Dei Paschi di Siena
IBAN: IT21S0103038470000000270966
BIC: PASCIT M1P4

Pls. note on payment the order no. and your company name. We will ship you the goods once we have received your payment.

Claims
For claims pls. send an e-mail to info@ceramicpassion.com

Applicable Law
The contract of sale between the Client and Ceramic Passion is intend concluded in Italy and regulated by the Italian Law. For the solution of civil disputs and consequential penalties from the conclusion of the contracted present of distance sale, if the Client is a consumer, territorial competence is that of the hole of reference of its commune of residence; in all the other cases, territorial competence is exclusively that of the Hole of Perugia.