Ceramiche Bianconi Pietro Srl, (one-person company), with registered office at Via Flaminia Km 186, Gualdo Tadino (PG) Code 02981540541, Perugia Chamber of Commerce No. PG-255302, offers and sells the following products (henceforth referred to as the “products” ) by e-commerce:

Article 1: Conclusion of Sale Contracts

By confirming and transmitting the order in accordance with the various instructions that appear on the web pages, the Customer  (“Customer” means the user of the site who goes to the e-commerce checkout) declares that he has read and accepted these general conditions of sale in their entirety. The sale contract between Ceramiche Bianconi Pietro srl and the Customer is completed by Ceramiche Bianconi Pietro srl accepting the order.

If the Customer is a consumer (a natural person that buys the goods for purposes that are not related to his occupation or that carries out the purchase without stating a VAT number on the order form), once the on-line purchase procedure has ended he shall print or save a digital copy of these general conditions of sale, or keep them otherwise, in compliance with the provisions of Article 3 and 4 of Italian Legislative Decree 185/1999 on distance selling.

The Customer has no right to compensation, damages or an indemnity if an order is not accepted, even partially, nor has Ceramiche Bianconi Pietro srl any liability in contract or in tort in this event.

Article 2: Method of Purchase

The Customer may only purchase the products in the on-line catalogue. Orders become valid when the Customer receives confirmation at the e-mail address that he has supplied that the cost of the product, shipping costs and delivery have been debited to his credit card, as fully explained in Article 5 below.

The image accompanying the description page of a product may not represent its characteristics perfectly: they may differ in dimensions and in the product’s accessories as pictured. All the information in support of the purchase (Glossary, Guide to Buying, etc.) are to be understood  as mere generic informative material that does not refer to the real features of any individual product.

Ceramiche Bianconi Pietro srl confirms the correct receipt of an order by sending an e-mail message to the e-mail address notified by the Customer. This confirmatory message will give the date and hour of receipt of the order and a customer order number to be used in all subsequent communications with Ceramiche Bianconi Pietro srl. The message reproduces all the data that the Customer has entered, gives all the information regarding the essential characteristics of the product and states the price, the methods of payment, the method and cost of delivery and the tax payable. The Customer shall see that these details are correct and notify any corrections promptly in the manner set out in this document.

Ceramiche Bianconi Pietro srl guarantees that it will inform the Customer promptly should it not accept the order.

Article 3: Prices

The products shall be sold at the prices stated in the on-line product page at the moment that the Customer confirms the order. Delivery costs, which are payable by the Customer, are displayed on the web page after clicking on the “calculate shipping costs” button. Before the Customer confirms his order by clicking on the “confirm” button, a summary of the prices of the products added to the basket, with tax and delivery costs, will be displayed on the web page. This information will then be reproduced automatically in the order form that the Customer sends Triboo Digitale srl after the order confirmation procedure.

Article 4: Accounts Documents and Method of Delivery

Ceramiche Bianconi Pietro srl issues an invoice for the goods shipped and sends it by e-mail to the person that ordered them in accordance with Article 14 of Italian Presidential Decree 445/2000. The data in the receipt (and/or invoice) is based on the information given by the Customer on ordering. No amendments may be made to the receipt (and/or invoice) after it has been issued. Ceramiche Bianconi Pietro srl declines all liability in the event of a delay in executing the order or in delivering the goods ordered.

Article 5: Method of Payment

Customers may only make payments by credit cards, paypal or bank transfers. When the Customer makes his order, the bank concerned will authorise the amount concerned to be taken from the Customer’s credit card. The cost of the goods supplied will only be taken from the Customer’s credit card when the courier informs Ceramiche Bianconi Pietro srl that the goods ordered have actually been sent. This procedure also applies to partial consignments.

If the Customer exercises the right of withdrawal as laid down in Article 6 below, Ceramiche Bianconi Pietro srl will return the amount previously debited by bank transfer to the current bank account named by the Customer, excluding the shipping costs already incurred.

At no time during the purchase procedure is Ceramiche Bianconi Pietro srl able to learn the information regarding the Customer’s credit card, which is transmitted by a secure connection directly to the website of the bank that handles the transaction, nor will any Ceramiche Bianconi Pietro srl  database store this information.

Article 6: Right of Withdrawal

In accordance with Article 5 of Decree Law 185/1999, if the Client is a consumer (or a natural person that buys the goods for purposes that are not related to his occupation or that carries out the purchase without stating a VAT number on the order form sent to Ceramiche Bianconi Pietro srl), he has the right to withdraw from the sale contract for any reason without needing to provide any explanation and without being subject to a penalty, except as specified in Article 6.3 below.

In order to exercise this right the Client shall notify Ceramiche Bianconi Pietro srl in writing of its intention to do so within 14 working days after the receipt of the goods. This communication shall be sent by recorded delivery with acknowledgement of receipt to Ceramiche Bianconi Pietro srl (attention Customer Service), Via Flaminia Km 186, Gualdo Tadino (PG), Italy; or by telegram or e-mail to [email protected], also within the above 14-day time limit, followed by confirmation by recorded delivery with acknowledgement of receipt which must be sent without fail within the following 48 hours. When this notice of withdrawal is received, Ceramiche Bianconi Pietro srl’s Customer Service will promptly send the Client instructions on how to return the goods, which shall reach Ceramiche Bianconi Pietro srl within 10 days after the return is authorised.

The right of withdrawal, however, is subject to the following conditions:

  • the right applies to the product acquired as a whole;
  • the article acquired must be intact and returned in its original packaging, complete in all its parts (including packing materials, documents if any, etc.);
  • the Client should, in all circumstances, refrain from putting labels or adhesive tape directly on the product’s original packaging;
  • the shipping costs of the return of the goods are borne by the Client;
  • until Ceramiche Bianconi Pietro srl confirms that the goods have been received in its warehouse, shipping is on the Client’s total responsibility.

If the article is damaged during shipment,Ceramiche Bianconi Pietro srl will inform the Client of the occurrence (within five working days after it has been received in our warehouse) in order to enable the Client to submit a complaint promptly to the courier that he has chosen and be reimbursed the value of the article (if it is insured); in this case the article will be placed at the Client’s disposal for return and the withdrawal request will be cancelled at the same time; Ceramiche Bianconi Pietro srl declines all liability for damage, theft or loss of goods returned by uninsured shipping methods. When the article arrives in the warehouse it will be examined to check for possible damage or tampering other than during shipment. If the packaging and/or packing materials are spoiled, Ceramiche Bianconi Pietro srl will deduct a percentage from the refund payable, which in any event will not exceed 10% of the total sum, as a contribution to the cost of restoring the spoiled packaging and/or packing materials.

Except for any costs of repairing damage found in the original packaging, Ceramiche Bianconi Pietro srl will refund the Client the entire amount paid excluding shipping costs within 14 days after the goods have been received back. Ceramiche Bianconi Pietro srl will carry out the refund transaction by crediting the amount payable to the Client’s credit card.

The right of withdrawal is totally lost owing to the failure to satisfy the essential condition of the article being intact (packaging and/or contents) if Ceramiche Bianconi Pietro srl finds:

  • that the original outer packaging and/or internal packing material is missing;
  • that integral parts of the product are missing (accessories, parts, etc.);
  • the product has been damaged other than during shipment.

If the right of withdrawal is lost, Ceramiche Bianconi Pietro srl will arrange to return the article that has been acquired to the sender, charging him the shipping costs.

Article 7: Complaints

Any complaints must be addressed to:

Ceramiche Bianconi Pietro Srl (c.a Customer Service) Via Flaminia Km 186, Gualdo Tadino -Italy [email protected]

Ceramiche Bianconi Pietro srl may proceed at its discretion to refund the amount paid or to replace it with a product of equal or greater characteristics.

Product replacement times depend exclusively on the manufacturer's policies and no damage can be requested from Ceramiche Bianconi Pietro s.r.l. for any delays in making replacements.

In cases where the customer wants to return the product, the goods must be returned by the customer in the original packaging, complete in all its parts (including packaging); to avoid damage to the product, we recommend to protect it with additional packaging in order to create a package suitable for shipping by courier.

Article 8: Privacy

We hereby inform you that, pursuant to art. 13 Legislative Decree 30.06.2003 n. 196, the personal data that will be supplied by the customer to Ceramiche Bianconi Pietro srl will be treated by same, also electronically, as information to include in the customer archives and that they are necessary for the eventual conclusion of a contractual relationship and for the subsequent observance of civil, tax, and management requirements. The data can also be used for statistic extrapolations, for commercial and promotional communications, without prejudice to the fact that the Client has the right to communicate at any time that he or she no longer wants to receive such notices.

Providing such data is optional, but the lack of such information will make it impossible to conclude a sales contract and consequently accept the order.The customer’s data may also be communicated to, for the same purposes as the collection, other companies that belong to the group, business partners, and to subjects to which services are entrusted in outsourcing. The owner of the data treatment is Ceramiche Bianconi Pietro srl., with headquarters in Via Flaminia Km 186, Gualdo Tadino, (PG) Italy.

Please take note that, in relation to the provisions indicated in Art. 7 of the above-mentioned legislative decree, the Customer will, among other rights, obtain:

  • The confirmation of the existence of personal data concerning the customer
  • The cancellation, transformation into an anonymous form or block of any data processed unlawfully;
  • The updating, rectification or integration of the data.

The customer may exercise the rights under Art. 7 by writing to : [email protected]

Article 9 : Applicable law and  competent court 

This contract is regulated by the Italian Law.

In case of any civil or penal controversy arising from the conclusion of the present contract, if the customer is a consumer, the jurisdiction belongs to the court of his residence; in all  other cases the jurisdiction belongs to Perugia’s Court.


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